CAAV.ME

Resume

Connor
Vance

Owner & Director of Business Administration

Running the business side of NexVolt LLC, a structured cabling company wiring new apartment and condo builds in Cape Coral, FL — backed by six years in enterprise IT and systems support.

Open to Opportunities · Fenton, MI

Portrait of Connor Vance

About

Summary

I'm the Owner and Director of Business Administration at NexVolt LLC, a structured cabling company serving new apartment and condo builds in Cape Coral, FL. Before starting NexVolt, I spent six years as an IT Support Specialist — troubleshooting, repairing, and building the documentation and training that keeps teams running. That hands-on systems background now shapes how I run the business: reliable infrastructure, clear processes, and a straightforward customer experience.

Experience

Work History

U01

Help Desk Technician

Archived

Busch's Fresh Food Market — Ann Arbor, MI · 10/2018 – 10/2020

  • Conducted hardware and software troubleshooting.
  • Executed technology implementation projects.
  • Provided customer support, resulting in improved system performance and user satisfaction among end-users and C-suite executives alike.
  • Assisted the organization in remediating a ransomware attack.
U02

Jr. POS Systems Analyst

Archived

Busch's Fresh Food Market — Ann Arbor, MI · 10/2020 – 07/2021

  • Responsible for managing the point-of-sale systems for a 17-store grocery chain.
  • Analyzed business reports and collaborated with staff to develop procedures for ensuring system availability, data integrity, and customer satisfaction.
U03

System Services Representative

Archived

IBM — Detroit, MI · 07/2021 – 07/2022

  • Provided on-site technical support for devices, including repair, troubleshooting, and replacement part orders.
  • Ensured compliance with industry standards and company policies to maximize budget.
  • Facilitated the installation of server infrastructure for a national grocery chain.
U04

Technical Support Specialist

Archived

IBM — Remote · 07/2022 – 10/2024

  • Provided remote technical support to employees of the global leader in cybersecurity.
  • Refreshed documentation and developed training materials requiring collaboration across multiple departments and department heads.
  • Implemented training which improved performance statistics, resulting in greater client and end-user satisfaction.
U05

System Services Representative

Archived

IBM — Detroit, MI · 10/2024 – 01/2026

  • Provided on-site technical support for devices, including repair, troubleshooting, and replacement part orders.
  • Ensured compliance with industry standards and company policies to maximize budget.
  • Trained in servicing Cisco, Supermicro, NetApp, Apple, Lenovo, Teradata, PureStorage, Lexmark, and IBM Logo products.
U06

Owner & Director of Business Administration

Online

NexVolt LLC — Remote · 07/2025 – Present

  • Own and direct business administration for a telecommunications company specializing in structured cabling for new apartment and condo construction.
  • Oversee operations, vendor relationships, and project coordination for multifamily new-construction cabling installs.
  • Apply six years of enterprise IT and systems support experience to build reliable processes and quality standards for the business.

Skills

Technical Skills

  • Business administration and operations for a structured cabling contractor
  • Hardware and software troubleshooting
  • System configuration and maintenance
  • Lead team training
  • Researching solutions — recognized for problem resolution and customer satisfaction
  • Building and maintaining documentation as a team knowledge base
  • Configuring and troubleshooting computers, servers, and peripherals to company and security standards

Education

Education & Certifications

Education

  • Networking Coursework Washtenaw Community College, Ann Arbor, MI — 2019, not completed
  • Application Development Coursework Southwestern Michigan College, Dowagiac, MI — 2014 – 2015, not completed

Certifications

  • CCT Data Center Cisco — 2024

Projects

Selected Projects

Engage Workforce

Engage Workforce covers the full lifecycle of a field service business: dispatching jobs and tracking crew time, onboarding and paying employees and contractors, and turning completed work into client invoices — all from a single mobile-first app that installs like a native application on any phone.

SeaSauce

If you run more than one entity, the basics — legal name, EIN, formation paperwork, registered agent, insurance, who owns what, what's due when — end up scattered across email threads, shared drives, and whoever remembers first. SeaSauce gives every entity in your structure one home: a profile page per company, its documents and contacts attached, its place in the org chart, and a dashboard that tells you what needs attention before it's overdue — not after.

Demo login: demo@example.com / demo

Ellinox AI Guide

Ellinox AI Guide is a Cities: Skylines mod that adds an in-game chat interface for interacting with a local Large Language Model (LLM) server.

Ellinox Bluesky Bot

Tag @ellinox in a post to ask a question.